Frequently Asked Questions
Everything you need to know about your ViX Paula Hermanny experience.
How do I determine the right size for my ViX swimwear?
We provide a comprehensive size guide on each product page. Our designs typically follow a Brazilian cut, so if you prefer more coverage, we recommend sizing up.
What is your return policy for online orders?
We accept returns of unworn, unwashed items with original tags and hygiene liners attached within 30 days of purchase. Please note that items marked as Final Sale cannot be returned.
How should I care for my luxury swimwear and resort wear?
To preserve the quality of the fabrics and 24k gold-plated hardware, we recommend hand washing in cold water with mild soap and laying flat to dry in the shade.
Do you offer international shipping?
Yes, ViX Paula Hermanny ships to many countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
Is the hardware on the swimwear real gold?
Many of our signature styles feature 24k gold-plated brass accents that are specially treated to be heat-resistant and safe for swimming.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor the progress of your delivery.