Returns & Exchanges

We want you to be completely satisfied with your ViX Paula Hermanny purchase, which is why we offer a 30-day return window for unworn items with original tags and hygiene liners intact. Please note that all items marked as Final Sale are not eligible for return or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Print Your Label

  Follow the prompts to generate a prepaid shipping label and print the return authorization form to include inside your package.

• 3.
  Prepare the Package

  Securely pack your items in their original packaging, ensuring all tags are attached, and drop the parcel off at your nearest authorized shipping location.

• 4.
  Receive Your Refund

  Once our warehouse inspects and approves your return, a refund will be issued to your original payment method within 7-10 business days.